
## What is a lifetime license?

A lifetime license gives you permanent access to the software with no recurring fees. Pay once, use forever.

### What's included:
- **Permanent license** - Never expires, no subscription needed
- **All current features** - Everything available at time of purchase
- **Bug fixes** - Ongoing fixes and stability improvements
- **Minor updates** - Point releases (e.g., 1.0 to 1.9)
- **Windows compatibility updates** - Ensuring the app works with new Windows versions

### What's not included:
- **Major version upgrades** - New major versions (e.g., 2.0) may require an upgrade fee
- **New feature additions** - Features added after your purchase date may require an upgrade
- **Priority support** - Available as a separate purchase if needed

## How many devices can I use it on?

Your license type determines device limits:

- **Personal License** - 1 device
- **Team License** - 5 devices  
- **Enterprise License** - Unlimited devices within your organization

You can deactivate and move your license between devices as needed.

## Can I transfer my license?

Yes! You can:
- Transfer between your own devices anytime
- Transfer to another person (one-time transfer)
- Transfer to a new computer when upgrading hardware

To transfer a license, deactivate it on the old device first, then activate on the new one.

## What happens if I lose my license key?

No worries! Your license is tied to your email address. You can retrieve it anytime:

1. Go to [License Help](https://app.lemonsqueezy.com/my-orders)
2. Enter your purchase email
3. Receive a secure link to access your licenses

## Do licenses work offline?

Yes! After initial activation, our software works completely offline. The license check happens locally, so you don't need an internet connection for daily use.

## What about refunds?

We offer a **14-day free trial** for all paid products, so you can fully test the software before purchasing. Because of this generous trial period, we typically don't offer refunds after purchase.

However, we'll always work with you if there's a technical issue preventing you from using the software.

## Will my license work with future Windows versions?

Yes! We're committed to maintaining compatibility with new Windows releases. When Microsoft releases a new version of Windows, we test and update our apps to ensure they continue working properly.

## Can I use my license for commercial work?

Absolutely! All our licenses (Personal, Team, and Enterprise) allow both personal and commercial use. Create, design, and build to your heart's content.

## How do updates work?

Updates are delivered through the app itself:
- The app checks for updates on launch (can be disabled)
- You'll see a notification when updates are available
- One-click update installation
- Your license and settings are preserved

## Questions?

Still have questions about licensing? [Contact our support team](mailto:support@ventana.tools) - we're happy to help!


<h2>What is a lifetime license?</h2>
<p>A lifetime license gives you permanent access to the software with no recurring fees. Pay once, use forever.</p>
<h3>What's included:</h3>
<ul>
<li><strong>Permanent license</strong> - Never expires, no subscription needed</li>
<li><strong>All current features</strong> - Everything available at time of purchase</li>
<li><strong>Bug fixes</strong> - Ongoing fixes and stability improvements</li>
<li><strong>Minor updates</strong> - Point releases (e.g., 1.0 to 1.9)</li>
<li><strong>Windows compatibility updates</strong> - Ensuring the app works with new Windows versions</li>
</ul>
<h3>What's not included:</h3>
<ul>
<li><strong>Major version upgrades</strong> - New major versions (e.g., 2.0) may require an upgrade fee</li>
<li><strong>New feature additions</strong> - Features added after your purchase date may require an upgrade</li>
<li><strong>Priority support</strong> - Available as a separate purchase if needed</li>
</ul>
<h2>How many devices can I use it on?</h2>
<p>Your license type determines device limits:</p>
<ul>
<li><strong>Personal License</strong> - 1 device</li>
<li><strong>Team License</strong> - 5 devices</li>
<li><strong>Enterprise License</strong> - Unlimited devices within your organization</li>
</ul>
<p>You can deactivate and move your license between devices as needed.</p>
<h2>Can I transfer my license?</h2>
<p>Yes! You can:</p>
<ul>
<li>Transfer between your own devices anytime</li>
<li>Transfer to another person (one-time transfer)</li>
<li>Transfer to a new computer when upgrading hardware</li>
</ul>
<p>To transfer a license, deactivate it on the old device first, then activate on the new one.</p>
<h2>What happens if I lose my license key?</h2>
<p>No worries! Your license is tied to your email address. You can retrieve it anytime:</p>
<ol>
<li>Go to <a href="https://app.lemonsqueezy.com/my-orders">License Help</a></li>
<li>Enter your purchase email</li>
<li>Receive a secure link to access your licenses</li>
</ol>
<h2>Do licenses work offline?</h2>
<p>Yes! After initial activation, our software works completely offline. The license check happens locally, so you don't need an internet connection for daily use.</p>
<h2>What about refunds?</h2>
<p>We offer a <strong>14-day free trial</strong> for all paid products, so you can fully test the software before purchasing. Because of this generous trial period, we typically don't offer refunds after purchase.</p>
<p>However, we'll always work with you if there's a technical issue preventing you from using the software.</p>
<h2>Will my license work with future Windows versions?</h2>
<p>Yes! We're committed to maintaining compatibility with new Windows releases. When Microsoft releases a new version of Windows, we test and update our apps to ensure they continue working properly.</p>
<h2>Can I use my license for commercial work?</h2>
<p>Absolutely! All our licenses (Personal, Team, and Enterprise) allow both personal and commercial use. Create, design, and build to your heart's content.</p>
<h2>How do updates work?</h2>
<p>Updates are delivered through the app itself:</p>
<ul>
<li>The app checks for updates on launch (can be disabled)</li>
<li>You'll see a notification when updates are available</li>
<li>One-click update installation</li>
<li>Your license and settings are preserved</li>
</ul>
<h2>Questions?</h2>
<p>Still have questions about licensing? <a href="mailto:support@ventana.tools">Contact our support team</a> - we're happy to help!</p>



## Operating System

### Minimum:
- **Windows 10** version 1809 (October 2018 Update) or later
- **Windows 11** any version

### Recommended:
- **Windows 10** version 21H2 or later
- **Windows 11** version 22H2 or later

### Not supported:
- Windows 8.1 and earlier
- Windows RT
- Windows Server editions (may work but not tested)
- Linux via Wine (may work but not supported)
- macOS via virtualization (not supported)

## Hardware Requirements

### Minimum specifications:
- **Processor**: 1 GHz or faster, 2 cores
- **RAM**: 2 GB
- **Storage**: 1 GB of available space
- **Display**: 1280 × 720 resolution
- **Graphics**: DirectX 10 compatible

### Recommended specifications:
- **Processor**: 2 GHz or faster, 4 cores
- **RAM**: 8 GB or more
- **Storage**: 1 GB of available space (plus room for your projects)
- **Display**: 1920 × 1080 resolution or higher
- **Graphics**: DirectX 11 compatible with WDDM 2.0 driver

## Performance Considerations

### FontPilot specific:
- Large font collections (1000+ fonts) benefit from:
  - SSD storage for faster loading
  - 8 GB+ RAM for smooth preview rendering

### Zap specific:
- Batch processing benefits from:
  - Multi-core processors (uses all available cores)
  - 8+ CPU cores for faster rendering
  - SSD for faster read/write operations

## Network Requirements

### Initial setup:
- Internet connection required for:
  - Initial download
  - License activation
  - First-time runtime installation

### Ongoing use:
- **No internet required** for daily use
- Optional internet for:
  - Update checks (can be disabled)
  - License transfers

## Accessibility Features

Our apps support Windows accessibility features:
- **High contrast support**
- **Screen reader support** (Narrator, NVDA, JAWS)
- **Keyboard navigation**
- **Display scaling** (100% - 300%)

## Testing Your System

Not sure if your system meets requirements? 

### Quick check:
1. Press `Win + Pause` to see system info
2. Check Windows version: `Win + R`, type `winver`
3. Check .NET: `Win + R`, type `dotnet --list-runtimes`

### Or just try it!
Our paid apps offer a **14-day free trial**, which is the best way to test compatibility. If it runs well during the trial, you're good to go!

## Optimizing Performance

### Tips for best performance:
1. **Close unnecessary apps** - Free up RAM
2. **Disable animations** - Settings → Accessibility → Visual effects
3. **Update graphics drivers** - Check manufacturer's website
4. **Use SSD storage** - Dramatically improves load times
5. **Regular Windows updates** - Ensures best compatibility

## Questions?

Having compatibility issues? [Contact support](mailto:support@ventana.tools) with your system details and we'll help!


<h2>Operating System</h2>
<h3>Minimum:</h3>
<ul>
<li><strong>Windows 10</strong> version 1809 (October 2018 Update) or later</li>
<li><strong>Windows 11</strong> any version</li>
</ul>
<h3>Recommended:</h3>
<ul>
<li><strong>Windows 10</strong> version 21H2 or later</li>
<li><strong>Windows 11</strong> version 22H2 or later</li>
</ul>
<h3>Not supported:</h3>
<ul>
<li>Windows 8.1 and earlier</li>
<li>Windows RT</li>
<li>Windows Server editions (may work but not tested)</li>
<li>Linux via Wine (may work but not supported)</li>
<li>macOS via virtualization (not supported)</li>
</ul>
<h2>Hardware Requirements</h2>
<h3>Minimum specifications:</h3>
<ul>
<li><strong>Processor</strong>: 1 GHz or faster, 2 cores</li>
<li><strong>RAM</strong>: 2 GB</li>
<li><strong>Storage</strong>: 1 GB of available space</li>
<li><strong>Display</strong>: 1280 × 720 resolution</li>
<li><strong>Graphics</strong>: DirectX 10 compatible</li>
</ul>
<h3>Recommended specifications:</h3>
<ul>
<li><strong>Processor</strong>: 2 GHz or faster, 4 cores</li>
<li><strong>RAM</strong>: 8 GB or more</li>
<li><strong>Storage</strong>: 1 GB of available space (plus room for your projects)</li>
<li><strong>Display</strong>: 1920 × 1080 resolution or higher</li>
<li><strong>Graphics</strong>: DirectX 11 compatible with WDDM 2.0 driver</li>
</ul>
<h2>Performance Considerations</h2>
<h3>FontPilot specific:</h3>
<ul>
<li>Large font collections (1000+ fonts) benefit from:
<ul>
<li>SSD storage for faster loading</li>
<li>8 GB+ RAM for smooth preview rendering</li>
</ul>
</li>
</ul>
<h3>Zap specific:</h3>
<ul>
<li>Batch processing benefits from:
<ul>
<li>Multi-core processors (uses all available cores)</li>
<li>8+ CPU cores for faster rendering</li>
<li>SSD for faster read/write operations</li>
</ul>
</li>
</ul>
<h2>Network Requirements</h2>
<h3>Initial setup:</h3>
<ul>
<li>Internet connection required for:
<ul>
<li>Initial download</li>
<li>License activation</li>
<li>First-time runtime installation</li>
</ul>
</li>
</ul>
<h3>Ongoing use:</h3>
<ul>
<li><strong>No internet required</strong> for daily use</li>
<li>Optional internet for:
<ul>
<li>Update checks (can be disabled)</li>
<li>License transfers</li>
</ul>
</li>
</ul>
<h2>Accessibility Features</h2>
<p>Our apps support Windows accessibility features:</p>
<ul>
<li><strong>High contrast support</strong></li>
<li><strong>Screen reader support</strong> (Narrator, NVDA, JAWS)</li>
<li><strong>Keyboard navigation</strong></li>
<li><strong>Display scaling</strong> (100% - 300%)</li>
</ul>
<h2>Testing Your System</h2>
<p>Not sure if your system meets requirements?</p>
<h3>Quick check:</h3>
<ol>
<li>Press <code>Win + Pause</code> to see system info</li>
<li>Check Windows version: <code>Win + R</code>, type <code>winver</code></li>
<li>Check .NET: <code>Win + R</code>, type <code>dotnet --list-runtimes</code></li>
</ol>
<h3>Or just try it!</h3>
<p>Our paid apps offer a <strong>14-day free trial</strong>, which is the best way to test compatibility. If it runs well during the trial, you're good to go!</p>
<h2>Optimizing Performance</h2>
<h3>Tips for best performance:</h3>
<ol>
<li><strong>Close unnecessary apps</strong> - Free up RAM</li>
<li><strong>Disable animations</strong> - Settings → Accessibility → Visual effects</li>
<li><strong>Update graphics drivers</strong> - Check manufacturer's website</li>
<li><strong>Use SSD storage</strong> - Dramatically improves load times</li>
<li><strong>Regular Windows updates</strong> - Ensures best compatibility</li>
</ol>
<h2>Questions?</h2>
<p>Having compatibility issues? <a href="mailto:support@ventana.tools">Contact support</a> with your system details and we'll help!</p>



## 14-Day Free Trial

All Ventana Tools paid products come with a **14-day free trial** - no credit card required!

### How it works:
1. **Download the app** - Get it from our website
2. **Install and launch** - No registration needed
3. **Full access for 14 days** - Every feature unlocked
4. **Decide if you love it** - Take your time to evaluate
5. **Purchase when ready** - Only pay if it's right for you

### What's included in the trial:
- ✅ All features unlocked

### What happens after 14 days?

When your trial expires:
- The app will prompt you to purchase a license
- Your settings and data are preserved
- You can still view your work (read-only mode)
- Purchase anytime to reactivate full functionality

## Making a Purchase

### Payment process:
1. Click "Buy License" in the app or on our website
2. Choose your license type (Personal, Team, or Enterprise)
3. Secure checkout via Lemon Squeezy
4. Receive license key instantly via email
5. Activate in the app - done!

### Payment methods accepted:
- Credit/debit cards (Visa, Mastercard, Amex, Discover)
- PayPal
- Apple Pay
- Google Pay
- Regional payment methods (varies by country)

### Secure checkout:
- Processed by Lemon Squeezy (Stripe-powered)
- PCI-compliant and secure
- We never see your payment details
- SSL encrypted transactions

## Why no refunds?

Since we offer a generous 14-day free trial with full functionality, you have ample time to:
- Test all features thoroughly
- Ensure compatibility with your system
- Evaluate if it fits your workflow
- Try it on real projects

This trial period eliminates buyer's remorse and ensures you're completely satisfied before purchasing.

## Special circumstances

While we don't offer standard refunds due to the free trial, we understand things happen:

### We'll work with you if:
- Technical issues prevent the software from working
- Accidental duplicate purchases
- License activation problems
- Compatibility issues not present during trial

### Contact us immediately if:
- You experience a critical bug after purchase
- Your system configuration changed and the app no longer works
- You need to switch license types

## Upgrading licenses

Need more devices or features? You can upgrade anytime:

- **Personal → Team**: Pay the difference
- **Team → Enterprise**: Custom pricing available
- **Add more seats**: Pro-rated pricing

## Volume licensing

For businesses and educational institutions:

- **5+ licenses**: 10% discount
- **10+ licenses**: 20% discount  
- **25+ licenses**: Custom pricing
- **Site licenses**: Available for schools and enterprises

Contact [sales@ventana.tools](mailto:sales@ventana.tools) for volume pricing.

## International purchases

- **Prices in USD**: Converted to local currency at checkout
- **VAT/GST handled**: Automatically calculated and collected
- **Region-appropriate payment methods**: Based on your location
- **Local currency support**: Most major currencies accepted

## Questions?

Have questions about trials or purchasing? [Contact support](mailto:support@ventana.tools) and we'll help you out!


<h2>14-Day Free Trial</h2>
<p>All Ventana Tools paid products come with a <strong>14-day free trial</strong> - no credit card required!</p>
<h3>How it works:</h3>
<ol>
<li><strong>Download the app</strong> - Get it from our website</li>
<li><strong>Install and launch</strong> - No registration needed</li>
<li><strong>Full access for 14 days</strong> - Every feature unlocked</li>
<li><strong>Decide if you love it</strong> - Take your time to evaluate</li>
<li><strong>Purchase when ready</strong> - Only pay if it's right for you</li>
</ol>
<h3>What's included in the trial:</h3>
<ul>
<li>✅ All features unlocked</li>
</ul>
<h3>What happens after 14 days?</h3>
<p>When your trial expires:</p>
<ul>
<li>The app will prompt you to purchase a license</li>
<li>Your settings and data are preserved</li>
<li>You can still view your work (read-only mode)</li>
<li>Purchase anytime to reactivate full functionality</li>
</ul>
<h2>Making a Purchase</h2>
<h3>Payment process:</h3>
<ol>
<li>Click "Buy License" in the app or on our website</li>
<li>Choose your license type (Personal, Team, or Enterprise)</li>
<li>Secure checkout via Lemon Squeezy</li>
<li>Receive license key instantly via email</li>
<li>Activate in the app - done!</li>
</ol>
<h3>Payment methods accepted:</h3>
<ul>
<li>Credit/debit cards (Visa, Mastercard, Amex, Discover)</li>
<li>PayPal</li>
<li>Apple Pay</li>
<li>Google Pay</li>
<li>Regional payment methods (varies by country)</li>
</ul>
<h3>Secure checkout:</h3>
<ul>
<li>Processed by Lemon Squeezy (Stripe-powered)</li>
<li>PCI-compliant and secure</li>
<li>We never see your payment details</li>
<li>SSL encrypted transactions</li>
</ul>
<h2>Why no refunds?</h2>
<p>Since we offer a generous 14-day free trial with full functionality, you have ample time to:</p>
<ul>
<li>Test all features thoroughly</li>
<li>Ensure compatibility with your system</li>
<li>Evaluate if it fits your workflow</li>
<li>Try it on real projects</li>
</ul>
<p>This trial period eliminates buyer's remorse and ensures you're completely satisfied before purchasing.</p>
<h2>Special circumstances</h2>
<p>While we don't offer standard refunds due to the free trial, we understand things happen:</p>
<h3>We'll work with you if:</h3>
<ul>
<li>Technical issues prevent the software from working</li>
<li>Accidental duplicate purchases</li>
<li>License activation problems</li>
<li>Compatibility issues not present during trial</li>
</ul>
<h3>Contact us immediately if:</h3>
<ul>
<li>You experience a critical bug after purchase</li>
<li>Your system configuration changed and the app no longer works</li>
<li>You need to switch license types</li>
</ul>
<h2>Upgrading licenses</h2>
<p>Need more devices or features? You can upgrade anytime:</p>
<ul>
<li><strong>Personal → Team</strong>: Pay the difference</li>
<li><strong>Team → Enterprise</strong>: Custom pricing available</li>
<li><strong>Add more seats</strong>: Pro-rated pricing</li>
</ul>
<h2>Volume licensing</h2>
<p>For businesses and educational institutions:</p>
<ul>
<li><strong>5+ licenses</strong>: 10% discount</li>
<li><strong>10+ licenses</strong>: 20% discount</li>
<li><strong>25+ licenses</strong>: Custom pricing</li>
<li><strong>Site licenses</strong>: Available for schools and enterprises</li>
</ul>
<p>Contact <a href="mailto:sales@ventana.tools">sales@ventana.tools</a> for volume pricing.</p>
<h2>International purchases</h2>
<ul>
<li><strong>Prices in USD</strong>: Converted to local currency at checkout</li>
<li><strong>VAT/GST handled</strong>: Automatically calculated and collected</li>
<li><strong>Region-appropriate payment methods</strong>: Based on your location</li>
<li><strong>Local currency support</strong>: Most major currencies accepted</li>
</ul>
<h2>Questions?</h2>
<p>Have questions about trials or purchasing? <a href="mailto:support@ventana.tools">Contact support</a> and we'll help you out!</p>



## Software Updates

### Update philosophy:
We believe in continuous improvement. Our lifetime licenses include:
- **Bug fixes** - Always free
- **Security patches** - Always free  
- **Compatibility updates** - Always free
- **Minor improvements** - Always free
- **Major features** - May require upgrade

### How updates work:

#### Automatic updates (default):
1. App checks for updates on launch
2. Notification appears when available
3. Click "Update Now" or "Remind Me Later"
4. Updates download in background
5. Installs on next app restart

#### Manual updates:
1. Go to Help → Check for Updates
2. Or download from our website
3. Install over existing version
4. Settings and licenses preserved

### Update settings:
Configure in Settings → Updates:
- Enable/disable auto-check
- Choose update channel (Stable/Beta)
- Set check frequency
- Enable/disable notifications

## Support Options

### Free support includes:

#### Documentation:
- Comprehensive user guides
- Video tutorials
- FAQ sections
- Keyboard shortcut references
- Troubleshooting guides

#### Community support:
- [Discord server](https://vnta.to/join) - Get help from the community

#### Email support:
- Response within 48 hours (usually faster)
- Available to all users (trial and licensed)
- Email: [support@ventana.tools](mailto:support@ventana.tools)

## Getting Help

### Before contacting support:

1. **Check the docs** - Often the fastest solution
2. **Search Discord** - Someone may have asked already
3. **Try safe mode** - Hold Shift while launching app
4. **Update the app** - May already be fixed
5. **Restart Windows** - Classic but effective

### When contacting support:

#### Include this information:
- App name and version (Help → About)
- Windows version (Win + Pause)
- What you were doing when issue occurred
- Exact error message (screenshot helps)
- Steps to reproduce the problem

### Common issues:

#### Installation problems:
- Run installer as Administrator
- Temporarily disable antivirus
- Check Windows is up to date

#### License activation:
- Check entered characters
- Paste key without spaces
- Ensure internet connection

#### Performance issues:
- Update graphics drivers
- Check system requirements
- Disable hardware acceleration
- Clear app cache

## Beta Program

## Feature Requests

### How to request features:

1. **Post in Discord** - #feedback channel
2. **Email details** - [support@ventana.tools](mailto:support@ventana.tools)
3. **Be specific** - Include use cases and examples

### What happens next:
- Team reviews monthly
- Community can vote on requests
- Roadmap updated quarterly
- You're notified when implemented

## Bug Reports

### How to report bugs effectively:

#### Required information:
1. **What happened** - The actual behavior
2. **What should happen** - Expected behavior
3. **Reproduction steps** - How to trigger it
4. **Frequency** - Always/sometimes/once
5. **System info** - OS, app version

#### Bonus points for:
- Screenshots or recordings
- Error messages (exact text)
- Log files
- Sample files (if applicable)
- Workarounds you've found

### Bug report lifecycle:
1. **Reported** - We've received it
2. **Confirmed** - We can reproduce it
3. **In Progress** - Being fixed
4. **Fixed** - In next update
5. **Released** - Update available

## Accessibility Support

We're committed to accessibility:
- Report accessibility issues with priority
- Regular audits with screen readers
- Keyboard navigation throughout
- High contrast mode support

## Questions?

Can't find what you need? [Contact our support team](mailto:support@ventana.tools) - we're here to help!


<h2>Software Updates</h2>
<h3>Update philosophy:</h3>
<p>We believe in continuous improvement. Our lifetime licenses include:</p>
<ul>
<li><strong>Bug fixes</strong> - Always free</li>
<li><strong>Security patches</strong> - Always free</li>
<li><strong>Compatibility updates</strong> - Always free</li>
<li><strong>Minor improvements</strong> - Always free</li>
<li><strong>Major features</strong> - May require upgrade</li>
</ul>
<h3>How updates work:</h3>
<h4>Automatic updates (default):</h4>
<ol>
<li>App checks for updates on launch</li>
<li>Notification appears when available</li>
<li>Click "Update Now" or "Remind Me Later"</li>
<li>Updates download in background</li>
<li>Installs on next app restart</li>
</ol>
<h4>Manual updates:</h4>
<ol>
<li>Go to Help → Check for Updates</li>
<li>Or download from our website</li>
<li>Install over existing version</li>
<li>Settings and licenses preserved</li>
</ol>
<h3>Update settings:</h3>
<p>Configure in Settings → Updates:</p>
<ul>
<li>Enable/disable auto-check</li>
<li>Choose update channel (Stable/Beta)</li>
<li>Set check frequency</li>
<li>Enable/disable notifications</li>
</ul>
<h2>Support Options</h2>
<h3>Free support includes:</h3>
<h4>Documentation:</h4>
<ul>
<li>Comprehensive user guides</li>
<li>Video tutorials</li>
<li>FAQ sections</li>
<li>Keyboard shortcut references</li>
<li>Troubleshooting guides</li>
</ul>
<h4>Community support:</h4>
<ul>
<li><a href="https://vnta.to/join">Discord server</a> - Get help from the community</li>
</ul>
<h4>Email support:</h4>
<ul>
<li>Response within 48 hours (usually faster)</li>
<li>Available to all users (trial and licensed)</li>
<li>Email: <a href="mailto:support@ventana.tools">support@ventana.tools</a></li>
</ul>
<h2>Getting Help</h2>
<h3>Before contacting support:</h3>
<ol>
<li><strong>Check the docs</strong> - Often the fastest solution</li>
<li><strong>Search Discord</strong> - Someone may have asked already</li>
<li><strong>Try safe mode</strong> - Hold Shift while launching app</li>
<li><strong>Update the app</strong> - May already be fixed</li>
<li><strong>Restart Windows</strong> - Classic but effective</li>
</ol>
<h3>When contacting support:</h3>
<h4>Include this information:</h4>
<ul>
<li>App name and version (Help → About)</li>
<li>Windows version (Win + Pause)</li>
<li>What you were doing when issue occurred</li>
<li>Exact error message (screenshot helps)</li>
<li>Steps to reproduce the problem</li>
</ul>
<h3>Common issues:</h3>
<h4>Installation problems:</h4>
<ul>
<li>Run installer as Administrator</li>
<li>Temporarily disable antivirus</li>
<li>Check Windows is up to date</li>
</ul>
<h4>License activation:</h4>
<ul>
<li>Check entered characters</li>
<li>Paste key without spaces</li>
<li>Ensure internet connection</li>
</ul>
<h4>Performance issues:</h4>
<ul>
<li>Update graphics drivers</li>
<li>Check system requirements</li>
<li>Disable hardware acceleration</li>
<li>Clear app cache</li>
</ul>
<h2>Beta Program</h2>
<h2>Feature Requests</h2>
<h3>How to request features:</h3>
<ol>
<li><strong>Post in Discord</strong> - #feedback channel</li>
<li><strong>Email details</strong> - <a href="mailto:support@ventana.tools">support@ventana.tools</a></li>
<li><strong>Be specific</strong> - Include use cases and examples</li>
</ol>
<h3>What happens next:</h3>
<ul>
<li>Team reviews monthly</li>
<li>Community can vote on requests</li>
<li>Roadmap updated quarterly</li>
<li>You're notified when implemented</li>
</ul>
<h2>Bug Reports</h2>
<h3>How to report bugs effectively:</h3>
<h4>Required information:</h4>
<ol>
<li><strong>What happened</strong> - The actual behavior</li>
<li><strong>What should happen</strong> - Expected behavior</li>
<li><strong>Reproduction steps</strong> - How to trigger it</li>
<li><strong>Frequency</strong> - Always/sometimes/once</li>
<li><strong>System info</strong> - OS, app version</li>
</ol>
<h4>Bonus points for:</h4>
<ul>
<li>Screenshots or recordings</li>
<li>Error messages (exact text)</li>
<li>Log files</li>
<li>Sample files (if applicable)</li>
<li>Workarounds you've found</li>
</ul>
<h3>Bug report lifecycle:</h3>
<ol>
<li><strong>Reported</strong> - We've received it</li>
<li><strong>Confirmed</strong> - We can reproduce it</li>
<li><strong>In Progress</strong> - Being fixed</li>
<li><strong>Fixed</strong> - In next update</li>
<li><strong>Released</strong> - Update available</li>
</ol>
<h2>Accessibility Support</h2>
<p>We're committed to accessibility:</p>
<ul>
<li>Report accessibility issues with priority</li>
<li>Regular audits with screen readers</li>
<li>Keyboard navigation throughout</li>
<li>High contrast mode support</li>
</ul>
<h2>Questions?</h2>
<p>Can't find what you need? <a href="mailto:support@ventana.tools">Contact our support team</a> - we're here to help!</p>


Common questions about licensing, trials, and support

General FAQ

Lifetime License FAQ

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What's not included:

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Questions?