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General FAQ

Common questions about licensing, trials, and support

Lifetime License FAQ

What is a lifetime license?

A lifetime license gives you permanent access to the software with no recurring fees. Pay once, use forever. Your license is perpetual for the current major version of the product — for example, a Feather 1.0 license covers every 1.x release at no additional cost.

What's included:

  • Permanent license - Never expires, no subscription needed
  • Every update to your major version - New features, bug fixes, security patches, and improvements across the whole 1.x line, free
  • Windows compatibility updates - Ensuring the app works with new Windows versions

What's not included:

  • Future major versions - A future major version (for example, a hypothetical Feather 2.0) is a separate product. If we ever release one, it's yours to evaluate on its own — your current version keeps working either way.

What license types are there?

  • Individual - Use on up to 2 of your own devices with one license key. Feather's Individual license is $9.99, one time.
  • Enterprise - Works like an Individual license, with a custom number of seats and discounted, volume-based pricing for teams and organizations. Email support@ventana.tools for a quote.

Can I move my license to a new computer?

Yes! Deactivate the app on the old device to free up a seat, then activate on the new one. You can manage your licenses and orders anytime from the License page.

Your license key is for your own use under the tier you purchased — please don't share keys publicly, resell them, or sublicense them.

What happens if I lose my license key?

No worries! Your license is tied to your purchase email. Visit the License page to retrieve your key or view your order history anytime.

Do licenses work offline?

Day-to-day use doesn't need an internet connection — your files and your work stay entirely local. Activation itself requires a connection, and the app occasionally re-validates your license in the background.

What about refunds?

We offer a 14-day free trial with full functionality for all paid products, so you can completely evaluate the software before purchasing. Because of that, we don't offer refunds.

That said, if a technical issue is preventing the software from working for you, email support@ventana.tools and we'll make it right.

Will my license work with future Windows versions?

Yes! We're committed to maintaining compatibility with new Windows releases. When Microsoft ships a new version of Windows, we test and update our apps to ensure they continue working properly — those updates are always included.

Can I use my license for commercial work?

Yes. An Individual license is yours, on up to 2 of your devices, for anything you create with it — personal or professional. Equipping a team or organization? That's exactly what Enterprise licensing is for.

How do updates work?

Updates are delivered as signed packages through Windows App Installer:

  • Installed with the .appinstaller link? The app updates automatically.
  • Installed a standalone MSIX (x64 or ARM64)? Download the latest package from the product page when you want to update.
  • Your license and settings are preserved across updates.

Questions?

Still have questions about licensing? Contact our support team - we're happy to help! The full legal version lives at License Terms.